WIZTECH - where passion meets technology

Job Description

We are looking for a Project Manager to lead a team effectively while managing stakeholders and direct the execution of the projects to ensure successful delivery.

Roles and Responsibilities

• Plan, execute and track technical infrastructure procurement
• Plan, execute and track technical infrastructure installation and commissioning
• Plan, execute transition of technical infrastructure to support and operations
• Working with users, vendors and support teams to manage systems by offering guidance from IT
• Working with Security, Network and System Specialists to lend technical consultancy, guidance and
• Delivering project as budgeted and scheduled by ensuring IT deliverables are in tune with overall Project
• Identify prime risks and limitations within project plan
• Review solution for completeness and
• Proactively makes recommendations for process improvement
• Creates process documentation and templates while helping to foster process adoption
• Assists with stakeholders follow up and status
• Ensure to capture, prioritize and solve project problems in organized manner

Qualification and Education Requirements

• Diploma and Degree holders in Computer Science or related technical discipline
• Minimum 3 years experiences as a project manager
• Able to work as a team or individual
• Excellent communication skills, both verbal and
• Good organizational skills and the ability to
• Risk mitigation, deviations and controls
• Familiar with Agile and DevOps is a plus

Interested applicants, please send your resume to hr@wiztechww.com with your current and expected salary.

Job Description

The ideal candidate will have a strong track record in leading successful marketing campaigns, has the ability to think analytically and creatively, and capable of being focused and disciplined. You will work closely with Management to formulate and create the Company's overall marketing strategy and plan. You will lead and manage marketing campaign creation and execution.

Roles and Responsibilities

• Help create and promote the overall brand identity of the company
• Effectively execute the marketing and communication activities according to the Company's marketing plan
• Effectively execute and manage the Company's Digital Marketing platforms
• Effective manage the Company's Marketing Performance Analytics and initiate performance improvement plans
• Prepare and manage marketing plan for product, service, idea or event
• Develop and coordinate promotional as well as collateral materials like brochures, videos, binders
• Analysing budgets, preparing annual budget plans, scheduling expenditures, and ensuring that the sales team meets their quotas and goals.
• Drive customer acquisition through online marketing campaigns
• Provide marketing support for client development, pre-positioning and proposal support for priority pursuits
• Be client-facing and be accountable for deliverables to clients within agreed timeline
• Foster and manage positive customer relationships
• Oversee and prepare marketing budgets
• Any other ad-hoc duties as assigned

Qualification and Education Requirements

• Bachelor’s degree in marketing, business administration, or related field
• Minimum 5 years of experience in marketing
• Extensive experience in sales, marketing, advertising, and brand management will be preferred but not necessary
• Experience in website design and content development; experience in copywriting preferred
• Digital marketing/advertising expertise preferred
• Experience crafting spreadsheets and other data collection/presentation methods
• Extensive knowledge of current and relevant markets preferred
• Stellar written and oral communication skills

Interested applicants, please send your resume to hr@wiztechww.com with your current and expected salary.

Job Description

We are looking for a competitive and enthusiastic Sales Executive to help us build up our business activities.

Roles and Responsibilities

• Communicating with customers, making outbound calls to potential customers, and following up on
• Understanding customers' needs and identifying sales
• Answering potential customers' questions and sending additional information per
• Keeping up with product and service information and
• Creating and maintaining a database of current and potential
• Staying informed about competing products and
• Upselling products and
• Identify and develop new business through networking and follow-up courtesy calls
• Prepare and deliver presentations and demonstrations of software to customers
• Closing sales and achieving sales

Qualification and Education Requirements

• Diploma and Degree holders
• 1 to 2 years of proven sales experiences
• Aggressive and self-driven
• Able to work as a team preferred
• Excellent communication skills, both verbal and
• Good organizational skills and the ability to
• Excellent phone and cold calling
• Exceptional customer service
• Strong listening and sales
• Ability to achieve
• We welcome fresh graduate and career converter who has strong interest in technology sales as career

Interested applicants, please send your resume to hr@wiztechww.com with your current and expected salary.

Job Description

The number one goal of everyone in our team is to make our Clients exceptionally happy. The Service Desk Support Consultant (Level 1) plays an important role in making sure that happens.

Roles and Responsibilities

• Ask customers targeted questions to quickly understand the root of the problem
• Track computer system issues through to resolution, within agreed time limits
• Talk to clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
• Provide prompt and accurate feedback to customers
• Refer to internal database or resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure the systems are fully functional after troubleshooting
• Prepare accurate and timely reports
• Maintain jovial relationships with clients
• Create and maintain documentation for on-site processes
• Escalate tickets that require Team Leads or Technical Manager support
• Work with Level 1 Engineer to communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue
• Identify, Communicate and Mitigate potential risks to the Service Delivery Manager and Clients

Qualification and Education Requirements

• Diploma in Engineering (Electrical & Electronic, Computer Science, Telecommunication, Information System of the equivalent)
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Hands-on experience with Windows/Linux OS environments
• Good understanding of computer systems, mobile devices and other tech products
• Basic knowledge of cloud concepts and networking,
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications
• Excellent problem-solving and communication skills
  Ability to provide step-by-step technical help, both written and verbal

Interested applicants, please send your resume to hr@wiztechww.com with your current and expected salary.

Job Description

The number one goal of everyone in our team is to make our Clients exceptionally happy. The Technical Support Consultant (L2) plays an important role in making sure that happens.

The Technical Support Consultant (L2) handles escalated support requests from Service Desk Support Consultant (Level 1) where they can’t handle as well as any projects that require on-site implementation.

When help is needed, the Technical Support Consultant (L2) can turn to the Team Leads and Technical Manager for guidance and support.

Roles and Responsibilities

• Work on and resolve escalated Helpdesk Tickets
• Delight our Clients with a Friendly, Quick and Helpful Experience
• Provide the Client with advanced on-site troubleshooting
• Provide the Client with on-site installation & removal of equipment
• On-Site Hardware Maintenance and Support
• Use our Ticketing System to work on and resolve Helpdesk Tickets & Service Requests
• Managing and recording all work though our Ticketing System
• Make sure that Client Documentation in well maintained
• Split tickets that have several issues into their own individual ticket
• Make sure that tickets aren’t “stale” throughout the process
• Use our Ticketing System to work on and resolve Helpdesk Tickets & Service Requests
• Managing and recording all work though our Ticketing System
• Make sure that Client Documentation in well maintained
• Split tickets that have several issues into their own individual ticket
• Make sure that tickets aren’t “stale” throughout the process
• From time to time the projects team will need additional resource to help deliver projects on-site
• Create and maintain documentation for on-site processes
• Escalate tickets that require Team Leads or Technical Manager support
• Work with Service Desk Support Consultant (Level 1) to communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue
• Identify, Communicate and Mitigate potential risks to the Service Delivery Manager and Clients
• Follow the schedule provided by the Team Leads or Technical Manager or appointed Service Coordinator / Dispatcher
• Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks
• Follow all our Security Procedures and Keeping a Vigilant Eye for Security Issues
• Identify opportunities for improvement and make constructive suggestions for change
• Contribute to the process of innovative change effectively
• Undertake other duties as required by the Service Delivery Coordinator, Service Delivery Manager

Qualification and Education Requirements

• Diploma or Degree in Engineering (Electrical & Electronic, Computer Science, Telecommunication, Information System of the equivalent)
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Hands-on experience with Windows/Linux OS environments
• Good understanding of computer systems, mobile devices and other tech products
• Good knowledge of cloud concepts and networking
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal

Interested applicants, please send your resume to hr@wiztechww.com with your current and expected salary.

Job Description

The number one goal of everyone in our team is to make our Clients exceptionally happy. The Senior Technical Support Consultant (Level 3) plays an important role in making sure that happens.

The Senior Technical Support Consultant (Level 3) handles escalated support requests from Technical Support Consultant (Level 2) where they can’t handle as well as any projects that require on-site implementation.

When help is needed the Senior Technical Support Consultant (Level 3) can turn to the Team Leads and Technical Manager for guidance and support.

Roles and Responsibilities

• Responsible for Level 3 support and escalations for network and System issues;
• Configure and install network devices such as routers, switches, firewalls, load balancers,
• Monitor network to ensure optimum performance, reliability and availability;
• Work closely with internal and external teams for problem resolution;
• Perform maintenance and upgrades of systems and networks;
• Check on resource utilisation for trending and capacity planning purposes;
• Adhere to policies on change management to ensure success of such projects;
• Implement security measures and ensure that policies are followed to reach the required level of security;
• Work on and resolve escalated Helpdesk Tickets
• Delight our Clients with a Friendly, Quick and Helpful Experience
• Provide the Client with advanced on-site troubleshooting
• Provide the Client with on-site installation & removal of equipment
• On-Site Hardware Maintenance and Support
• Use our Ticketing System to work on and resolve Helpdesk Tickets & Service Requests
• Managing and recording all work though our Ticketing System
• Make sure that Client Documentation in well maintained
• Split tickets that have several issues into their own individual ticket
• Make sure that tickets aren’t “stale” throughout the process
• From time to time the projects team will need additional resource to help deliver projects on-site
• Create and maintain documentation for on-site processes
• Escalate tickets that require Team Leads or Technical Manager support
• Work with Level 1 and Level 2 Engineer to communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue
• Identify, Communicate and Mitigate potential risks to the Technical Manager and Clients
• Follow the schedule provided by the Team Leads or Technical Manager or appointed Service Coordinator / Dispatcher
• Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks
• Follow all our Security Procedures and Keeping a Vigilant Eye for Security Issues
• Identify opportunities for improvement and make constructive suggestions for change
• Contribute to the process of innovative change effectively
• Undertake other duties as required by the Technical Manager

Qualification and Education Requirements

• 4 to 6 years of work experience
• Diploma or Degree in Engineering (Electrical & Electronic, Computer Science, Telecommunication, Information System of the equivalent) or higer
• CCNA certification would be an advantage
• At least 4 years of hands-on experience in network device configuration and troubleshooting, as well as system and OS support.
• Proven work experience as a Network Engineer, Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Hands-on experience with Windows/Linux OS environments
• Good understanding of computer systems, mobile devices and other tech products
• Good knowledge of cloud concepts and networking
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal

Interested applicants, please send your resume to hr@wiztechww.com with your current and expected salary.

主な仕事内容

• レベル1の受けたケースを電話、リモート、現地で担当
• 徹底したトラブルシューティングとバックエンドの分析
• システムプロジェクトの遂行
• ドキュメントの作成
• 社内およびお客様からのIT問題に関連する依頼を監視し、迅速に対応する
• コンピューターシステムの維持、システムダウン時のサポート業務
• PC、プリンター、サーバーおよび関連機器の管理
• 必要に応じてアップグレードや設定など、ユーザーのPCのメンテナンスを行う。
• 新規ユーザーの立ち上げをサポートする。
• 機器、ソフトウェア、ライセンスユーザーの在庫を管理する。
• PCソフトウェアのインストール、設定、アップグレード

必要条件

• 情報技術分野の専攻（大卒、専門卒は問いません）
• ITIL認証があれば尚可
• 勤務時間外の待機が可能な方
• 予期せぬ問題に対して解決策を見つけたり、作ったりすることができる忍耐強いタスクマネージャー
• 複数のチームや部署と連携し、タスクが適切かつ期限内に完了するよう、コミュニケーションを取り、責任を持って業務を遂行できること
• コンピューターシステム、PC修理、ネットワーク管理に関する一般的な知識
• 新たに発生した重要な技術的問題を解決するための臨機応変さ
• デスクトップおよびモバイルのOSを導入、設定、サポートする能力
• システムおよびユーザーデバイス内の情報セキュリティを理解し、評価することができる
• タスク、ステークホルダー、予算、時間の優先順位を意識しながら、優れた顧客サービスと体験を提供する強い意欲

プロフェッショナル・スキルセット

• ノートPC、デスクトップPC、モバイルPC、OS（Windows/ MacOS/ IOS/ Android）などの基本的なコンピュータ知識

英語対応

• 英語は必須ではありませんが、英語はよく使われておりますので、少なくとも勉強していこうという意欲があるのが望ましいです

給与範囲

• 年収 250万～320万円
• 以下によって上下します。
• スキルセット
• 語学力
• 関連する経験
• スタンバイ・カバー （上記当番制の受け持ち時間）

ご興味のある方は、履歴書に現在の給与と希望する給与を添えて、hr.jp@wiztechww.com までお送りください。

Job Description

We are looking for a competitive and enthusiastic Sales Executive to help us build up our business activities.

Roles and responsibility:

• Creating quotes for customers and superiors
• Coordinating with the sales department and technical department to gather customer information and product details
• Searching for potential customers and meeting with them to introduce products
• Proactively seeking new potential customers through telesales calls, networking, and social media
• Taking care of customers before, during, and after product usage
• Reporting work on a weekly/monthly/quarterly basis to superiors
• Mastering the information about the company's products and services
• Quoting and negotiating prices, discussing sales contracts, negotiating payment terms, and delivery arrangements
• Performing other tasks related to their field of expertise as requested by the sales manager

Qualification and Education Requirements:

• Good communication and persuasion skills
• Sales skills
• Hardworking, willing to learn, and open to embracing new things
• Being able to communicate in English is advantage

Benefits:

• Annual salary review based on performance excellence
• International, dynamic and friendly work culture
• Annual leave benefits & conditions in adherence to Vietnam Labor Laws
• Commission

Interested applicants, please send your resume to hr.vn@wiztechww.com with your current and expected salary.

Job brief

We are looking for a high-performing Sales Manager to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales team potential, crafting sales plans, and justifying those plans to the upper management.

Roles and responsibility:

• Achieve growth objectives and sales targets by successfully managing the sales team
• Take on the responsibility of training, setting goals, and monitoring the performance of team members
• Design and implement strategic business plans to expand the company's customer market
• Plan sales development
• Prepare and present weekly and monthly reports
• Prepare and present sales, revenue, and expense reports, as well as provide forecasts to superiors
• Identify emerging markets and market fluctuations, while staying updated on new products and competitive conditions.
• Build and foster strong, long-lasting customer relationships
• Ensure the company meets its sales target

Qualification and Education Requirements:

• Having at least >5 years of experience in the sales field, with a minimum of 3 years in an equivalent position as a sales manager in the information technology industry.
• Ability to communicate and present effectively in both Vietnamese and English
• Strong business acumen and expertise in the field
• Excellent skills in guiding, training, and managing employees
• Establishing good cooperation and effective working relationships both within and outside the company
• Knowing additional languages such as Japanese or Chinese is an advantage

Benefits:

• Annual salary review based on performance excellence
• International, dynamic and friendly work culture
• Annual leave benefits & conditions in adherence to Vietnam Labor
• Commission

Interested applicants, please send your resume to hr.vn@wiztechww.com with your current and expected salary.

Job Description

We are looking for a competitive and enthusiastic Sales Executive to help us build up our business activities.

Roles and responsibility:

• Creating quotes for customers and superiors
• Coordinating with the sales department and technical department to gather customer information and product details
• Searching for potential customers and meeting with them to introduce products
• Proactively seeking new potential customers through telesales calls, networking, and social media
• Taking care of customers before, during, and after product usage
• Reporting work on a weekly/monthly/quarterly basis to superiors
• Mastering the information about the company's products and services
• Quoting and negotiating prices, discussing sales contracts, negotiating payment terms, and delivery arrangements
• Performing other tasks related to their field of expertise as requested by the sales manager

Qualification and Education Requirements:

• Good communication and persuasion skills
• Sales skills
• Hardworking, willing to learn, and open to embracing new things
• Being able to communicate in English is advantage

Benefits:

• Annual salary review based on performance excellence
• International, dynamic and friendly work culture
• Annual leave benefits & conditions in adherence to Vietnam Labor Laws
• Commission

Interested applicants, please send your resume to hr.vn@wiztechww.com with your current and expected salary.

Job brief

We are looking for a high-performing Sales Manager to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales team potential, crafting sales plans, and justifying those plans to the upper management.

Roles and responsibility:

• Achieve growth objectives and sales targets by successfully managing the sales team
• Take on the responsibility of training, setting goals, and monitoring the performance of team members
• Design and implement strategic business plans to expand the company's customer market
• Plan sales development
• Prepare and present weekly and monthly reports
• Prepare and present sales, revenue, and expense reports, as well as provide forecasts to superiors
• Identify emerging markets and market fluctuations, while staying updated on new products and competitive conditions.
• Build and foster strong, long-lasting customer relationships
• Ensure the company meets its sales target

Qualification and Education Requirements:

• Having at least >5 years of experience in the sales field, with a minimum of 3 years in an equivalent position as a sales manager in the information technology industry.
• Ability to communicate and present effectively in both Vietnamese and English
• Strong business acumen and expertise in the field
• Excellent skills in guiding, training, and managing employees
• Establishing good cooperation and effective working relationships both within and outside the company
• Knowing additional languages such as Japanese or Chinese is an advantage

Benefits:

• Annual salary review based on performance excellence
• International, dynamic and friendly work culture
• Annual leave benefits & conditions in adherence to Vietnam Labor
• Commission

Interested applicants, please send your resume to hr.vn@wiztechww.com with your current and expected salary.