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Career / Open position

Technical Support Consultant (Level 2)

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  • Takes cases from Level 1.
  • Provides in-depth troubleshooting and backend analysis.
  • Undertake Systems Projects.
  • Prepare documentation.
  • Monitor and respond quickly to incoming requests relate to IT issues from internal and customers.
  • Maintain computer systems and act as support if any system goes down.
  • Responsible for PC’s, Printers, Servers and related equipment (monitor, keyboard, mouse, hard drive, etc).
  • Maintain user PCs, including upgrades and configuration as needed.
  • Assist with onboarding of new users.
  • Keep inventory of all equipment, software, and license users.
  • Install, configure, and upgrade PC software.
  • Able to provide standby after office hours on a roster basis.
  • Patient task managers who know how to find or create solutions to unexpected problems.
  • Work with multiple teams and departments, and need to be able to communicate and take ownership to ensure tasks are completed appropriately and on time.
  • General awareness of computer systems, PC repair, and network management.
  • Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise.
  • Ability to deploy, configure, and support operating systems on desktop and mobile.
  • Understanding and appreciation for information security within systems and user devices.
  • Strong drive to provide excellent customer service and experience, with an awareness of prioritization of tasks, stakeholders, budget, and time.
  • Minimum Nitec/Diploma in information technology discipline.
  • ITIL certification is an advantage.
  • Annual salary review based on performance excellence.
  • Work Performance bonus.
  • Health Insurance.
  • International, dynamic, and friendly work culture.
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Technical Support Consultant (Level 2)

Singapore
Technical Department
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WIZTECH is a high-growth company, listed on Top 100 Fast Moving Companies Singapore 2022 SME100