Job Opening
Career / Open position

Service Desk Support Consultant (Level 1)

Back to career
  • Collect customer requests and data.
  • Attend to customer phone calls.
  • Respond to user emails and social media messages.
  • Conduct basic troubleshooting using questionnaires to find out the level of support needed.
  • Create tickets for Level 2 support.
  • Provide product information.
  • Solve common problems such as username and passwords issues, menu navigation, verification of hardware and software, installation issues, and setup.
  • Ensure SLA is met.
  • ITIL certification is an advantage.
  • Good communication skills.
  • Able to follow FAQ to provide SOP based support.
  • Able to work shifts (Shift A: 0900-1800HRS; Shift B: 1700-0200HRS; Shift C: 0100-1000HRS).
  • Minimum Nitec/Diploma in information technology discipline.
  • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.
  • Hands-on experience with Windows/Linux OS environments.
  • Good understanding of computer systems, mobile devices and other tech products.
  • Basic knowledge of cloud concepts and networking.
  • Ability to diagnose and troubleshoot basic technical issues.
  • Familiarity with remote desktop applications.
  • Excellent problem-solving and communication skills.
  • Ability to provide step-by-step technical help, both written and verbal.
  • Annual salary review based on performance excellence.
  • Work Performance bonus.
  • Health Insurance.
  • International, dynamic, and friendly work culture.
What Should You Do Next?

Feel free to send us you update CV. We will get in touch as soon as possible. Always honestly to hear from you.

Service Desk Support Consultant (Level 1)

Singapore
Technical Department
Apply now Refer your friend

Other job opening

Technical Department
Sales Department
IT Department
Accounting Department
HR & Admin Department
Business Development Department
Web & App Development
Join our talent network

Join our talent network

Tell us more about yourself and we'll keep you up-to-date regarding upcoming career opportunities that match your interests.

Tell us about yourself

WIZTECH is a high-growth company, listed on Top 100 Fast Moving Companies Singapore 2022 SME100