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Career / Open position

Service Desk Support Consultant (Level 1)

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  • Collect customer requests and data.
  • Attend to customer phone calls.
  • Respond to user emails and social media messages.
  • Conduct basic troubleshooting using questionnaires to find out the level of support needed.
  • Create tickets for Level 2 support.
  • Provide product information.
  • Solve common problems such as username and passwords issues, menu navigation, verification of hardware and software, installation issues, and setup.
  • Ensure SLA is met.
  • ITIL certification is an advantage.
  • Good communication skills.
  • Able to follow FAQ to provide SOP based support.
  • Able to work shifts (Shift A: 0900-1800HRS; Shift B: 1700-0200HRS; Shift C: 0100-1000HRS).
  • Minimum Nitec/Diploma in information technology discipline.
  • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.
  • Hands-on experience with Windows/Linux OS environments.
  • Good understanding of computer systems, mobile devices and other tech products.
  • Basic knowledge of cloud concepts and networking.
  • Ability to diagnose and troubleshoot basic technical issues.
  • Familiarity with remote desktop applications.
  • Excellent problem-solving and communication skills.
  • Ability to provide step-by-step technical help, both written and verbal.
  • Annual salary review based on performance excellence.
  • Work Performance bonus.
  • Health Insurance.
  • International, dynamic, and friendly work culture.
What Should You Do Next?

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Service Desk Support Consultant (Level 1)

Technical Department
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WIZTECH is a high-growth company, listed on Top 100 Fast Moving Companies Singapore 2022 SME100